FAQ's

I've ordered the wrong size, what should I do?

Contact us right away via email or by Instagram DM, include your order number. Our email is hooligoonofficial@hotmail.com. We can look into this further for you and discuss your options. We do not offer refunds for wrong size purchases, we can offer you a size exchange (if available) or store credit.

I didn't receive an order confirmation or shipping confirmation email?

Make sure to check your junk or spam folders in case the automatic emails were sent there. If you still can't find it, you may have entered the wrong email address during checkout. Contact us with your full name and address so we can update your email on your order.

I've received the wrong item?

Please get in contact with us via email hooligoonofficial@hotmail.com or by Instagram DM, we can get this sorted for you, include your order number for faster processing time. 

I've entered the wrong address, what do I do?

We'll need to fix this for you ASAP before we ship your order, please email us your correct address. Our email is hooligoonofficial@hotmail.com or you can DM us on Instagram. 

How long does shipping take?

The delivery suppliers usually take anywhere between 1-3 weeks to deliver your order depending on where you're located. You will receive a shipping confirmation email with your tracking number included, the tracking link provided will also give you an estimated arrival date.

Do you ship worldwide?

Yes we do.

What service does HOOLIGOON ship with?

We currently ship all the orders with FedEx & DHL.